With sincerest apologies to the burgeoning authenticity industry, as documented in Gilmore and Pine’s What Consumers Really Want: Authenticity (and just about every bibliographic reference in it), what is mistaken as an appetite for authenticity is actually a desire for escape, denial, disguise, control and temporary or permanent identity shift. How can Gilmore, Pine and others claim that consumers want authenticity when even they agree that our world gets less real every day? Harley Davidson? HÃagen-Dazs? Las Vegas? Plastic surgery? Reality television? Reality television about plastic surgery? Low calorie brownies? Designer knock-offs? Spas? Wrestling? PT Cruisers?
Maybe you can twist all this into some theory about real-fake, fake-fake and fake-real offerings (as Gilmore and Pike attempt), but the fact is, there is no mass market for the truly authentic in any category. Travel, food, clothing, health, entertainment, recreation, consumer goods, personal services, luxury and so on. There is craft, the quaint, home-made and farm stands, but not much else.

Who cannot place their hand on their heart and say that what consumers really want is authenticity? I can’t.